Convert Line Endings With Aplomb

When transferring files from system to system, for instance, using csv files to transfer data from one db to another, sometimes there are problems where programs will not process a file because of its line endings. This happens especially if you process a file on one platform, say Mac, and try to use the file on another, say Windows. What can you do about it?

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Fixing a Mac OS X Spotlight Index, That Doesn’t

After a spate of Mail.app problems probably related to having too damn many mail accounts and messages, I had to do the “Mail.app Reimport Samba” taking hours to let Mail.app reimport the entire mail store. After that got resolved, I found out that my Mail.app “Entire Message” selection in Search was greyed out. Did you get this and are wondering why? Read on for a clue.

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SaaS Helpdesk Software That Supports Japanese

After the Zendesk Price Fiasco of 19 May 2010, where Zendesk are proposing to significantly raise prices for their SaaS helpdesk solution, I am confident many users are looking elsewhere. This is one of the pitfalls of a SaaS solution, wherein the provider achieves external investment, and subsequently bows to pressure from said investors to raise prices or otherwise change a model that was working. At least for we users.

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Apology Accepted, Zendesk. Thank You.

In the wake of the Zendesk Price Fiasco of 19 May 2010, in which SaaS helpdesk vendor Zendesk announced pricing hikes which negatively affected most of their users (and would have caused a doubling for us), and after which an angry firestorm erupted, Zendesk users received an email apology from CEO Mikkel Svane today, and more information in his blog post.

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How Not to Run a SaaS: Zendesk

I got an email from Zendesk in the middle of the night and this blog post, breathlessly announcing “new features!” and along with that, new pricing. I and many other users could probably have dealt with an x% increase, but a doubling?

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Post

The lens cap that comes supplied with the Voigtlander Color-Skopar 20mm SL II does not fit when you have the LH-20 lens hood and a filter on. So what to do about it?

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Memo: The Real “Rick R. Colgey” Is Rick Cogley, Eurobiz

I just noticed that Eurobiz Japan inanely published my article on Interim IT Management Services in their May 2010 issue under the name “Rick R. Colgey”. Aw, come on!

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Got Mojibake in Mail.app? Here’s a Cure.

If you use OS X Mail to send Japanese email, you may find that some recipients complain that your Japanese is “mojibake” or garbled. If you are getting this feedback you can set your default Character Set encoding in the terminal.

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Opening a Tab-Delimited “CSV” in Apple iWork Numbers

I like Numbers, from Apple’s competent and beautiful iWork suite, but there are still things where it is different from Microsoft Excel, and hence it feels somewhat unfamiliar at times.

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Fixing an Unexpected Prompt Hostname in OS X

In Mac OS X, you may have noticed if you use the Terminal that OS X automatically picks up what it thinks your hostname should be and sets it. This is nice, but the problem with it is if any utility uses your hostname to set config files, you’ll have a different config file every time.

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